Rewards Club Terms

The Rewards Club is The Royal Chilli's free loyalty scheme, run by The Royal Chilli at 43 Kingsley Road, Hounslow, London, TW3 1PA. You join by creating an account on our website or by giving your details to our staff. By joining, you agree to these terms, which sit alongside our main Terms & Conditions and Privacy Policy.

Membership is free and open to anyone aged 16 or over. One account per person.

You earn 10 points for every £1 you spend on a paid bill, whether you dine in, collect or have your order delivered. Points are worked out on the amount you actually pay, after any discount, and are added once the bill is fully paid. From Tuesday to Thursday you earn double points. A "day" runs from 5am to 5am, so a meal just after midnight counts towards the evening before.

When you join you receive 200 welcome points. You also earn 200 bonus points on your 2nd visit, 300 on your 3rd and 500 on every 5th visit. A visit is a day on which you have a paid bill — two bills on the same day count as one visit.

Dining in? Ask our staff to add your points to the bill, or scan the QR code on your receipt within 7 days to claim them yourself. Points can't be added to a bill that has already been linked to another member.

100 points are worth £1 off. Points can be used when you dine in, in steps of £5, up to £10 per visit. They can't be used on collection or delivery orders.

Only one reward, voucher or points discount can be used per bill. Points and rewards have no cash value, can't be exchanged for cash, and can't be transferred to another person.

Points expire 12 months after you earn them if they haven't been used.

New members receive a voucher for 20% off a dine-in bill (up to £20 off). It is for your next visit — it can be used from the day after you join — and is valid for 30 days. One welcome voucher per person.

Share your personal link from your account. When a friend who hasn't been a member before joins through it, they receive the usual welcome points and voucher, and you receive a £5 dine-in voucher.

Your voucher shows as locked until your friend's first paid visit with a bill of at least £20. It then unlocks and is valid for 30 days. If that bill is refunded in full before you've used the voucher, it locks again until your friend's next qualifying visit.

You can earn up to 10 Bring a Friend vouchers a year. You can't refer yourself, and existing customers can't be referred.

If a bill is refunded, the points it earned (including any double points) are taken back in proportion to the refund. If it's refunded in full, any visit bonus it earned is taken back too.

We'll email you about your account — for example your welcome voucher, or when a Bring a Friend voucher unlocks.

If you tick the box to hear about offers and rewards, we'll also send you occasional messages such as a thank-you after your first visit, a reminder if we haven't seen you for a while, and offers. Every one of these includes an Unsubscribe link, and you can change your choice in your account at any time.

We may cancel points, vouchers or memberships that we reasonably believe have been obtained by fraud, misuse or breaking these terms — for example fake accounts created to collect Bring a Friend rewards.

We may change these terms, the rewards on offer, or how many points are earned or needed, and we may end the Rewards Club. We'll give you reasonable notice of any significant change, and points you've already earned will be honoured for a reasonable period after any change is announced.

Email: Info@theroyalchilli.com

Phone: 020 8797 3044